Most orders $29 or more now qualify for free 3 Day Priority Mail service.*
Look for the free shipping icon
to see which products qualify for free shipping.
: My order is over $29, but at checkout there is not a free shipping option. Why?A: Not all products qualify for free shipping. All products that qualify for free shipping will have the free shipping icon on the product page. If ANY of the products in your cart don't qualify for free shipping, the cart will calculate shipping for the entire order. To get free shipping, remove the ineligible product and order it separately. It's strange, I know, but it's a limitation of our Volusion cart.
Q: Why are some items not eligible for free shipping?
A: Some items are not eligible for free shipping for a number of possible reasons. This can range from shipper restrictions, value and insurance costs, or a narrow margin to weight ratio. We do our best to keep as few items as possible in this category.
Q: Can I request a different method other than USPS Priority Mail for free shipping?
A: No, we don't accept special requests for free shipping. If you desire a different shipping method, you may do so for the listed rate during checkout.
Q: My package shipped via FedEx Ground. Why?
A: Packages that exceed weight or dimensional restrictions of USPS automatically change shipping method. This is to ensure that your order arrives in the best possible condition.
Q: Can I request UPS service instead of FedEx?
A: No, we no longer use UPS as a carrier.
*Some exclusions apply. Heavy packages may ship via FedEx ground. Not all products qualify for free shipping.